Web hosting · 3 min read
Accessing DirectAdmin
Find your hosting control panel.
Read the guidePerformance. Security. Support.
Help Centre.
Find answers for hosting, email and your website. Browse an article or ask for help.
Setup, access and troubleshooting for your services.
WordPress
Installation, plugins, updates and troubleshooting.
Browse resources
WooCommerce
Products, payments, orders and customer accounts.
Browse resourcesSupport articles
Account and billing · 3 min read
Opening a support request
Provide useful details for troubleshooting.
Read the guideSecurity and backups · 3 min read
Checking your website’s HTTPS security
Understand certificate warnings and mixed content.
Read the guideSecurity and backups · 5 min read
Restore a website backup safely
Choose the right recovery point and protect recent data before restoring.
Read the guideDomain names · 5 min read
Understanding DNS records
Check where your website and email point before changing DNS.
Read the guideBusiness email · 6 min read
Create and configure email accounts in DirectAdmin
Once logged in to DirectAdmin, create your mailbox and connect your email application.
Read the guideBusiness email · 5 min read
Email not sending: essential checks
Separate connection errors from delivery rejection and collect useful support details.
Read the guideWordPress · 5 min read
Fix common WordPress errors
Critical errors, blank pages, HTTP 500 or 404: identify the cause and troubleshoot safely without risking your data.
Read the guideWordPress · 5 min read
Configure SMTP for WordPress email
Configure authenticated delivery for WordPress forms and notifications, then test whether messages actually reach recipients.
Read the guideWooCommerce · 5 min read
WooCommerce order emails not received
Find whether order emails fail at the trigger, sending or receipt stage, then check notification settings and delivery.
Read the guideWooCommerce · 5 min read
Diagnose WordPress and WooCommerce plugin conflicts
Isolate theme or plugin incompatibility with repeatable tests without disrupting your live WooCommerce store.
Read the guideWooCommerce · 5 min read
Fix WooCommerce checkout and payment errors
Declined payments, stuck checkout or pending orders: diagnose the journey without accidentally charging customers twice.
Read the guideStill need help?
For an existing service, open a request in your client area to keep your conversation and account details together.