Terms and conditions

Introduction and definitions

To provide our customers with services of exceptional quality, we have established these conditions of use. The provisions below apply to all services offered on Kebecweb’s website (kebecweb.com). By submitting a subscription request for one of our services, you acknowledge that you have read and understood these conditions. If you have any questions, please contact us.

The following terms are used below:

KEBECWEB: KEBECWEB (kebecweb.com) is the company providing the services and issuing these conditions. Further information about the company is provided in the next section.

CLIENT: The CLIENT is you or the company you represent. The CLIENT is the person or company subscribing to a service offered by KEBECWEB.

General terms

The company

KEBECWEB is a company based in Quebec (Canada), offering various solutions to businesses and individuals worldwide. Its main activities are renting website hosting space, selling domain names and issuing SSL certificates. KEBECWEB also offers services such as website design, web application development and search engine optimization. KEBECWEB’s objective is to provide its customers and users with services of very high quality, to the best of its knowledge.

Communities

For any future community associated with the website (forum) or blog, KEBECWEB disclaims responsibility for content published by KEBECWEB members and/or participating members.

Respect for privacy

KEBECWEB undertakes not to disclose its customers’ personal information in any manner. Only administrative staff have access to customers’ personal information, solely for management and intervention purposes. For more information, consult the privacy policy.

General conditions of use

Data hosting

KEBECWEB’s web hosting servers are provided to store data relating to websites or other associated content. Other types of data will not be tolerated in cases of abuse, except with prior authorization. The CLIENT’s disk space is limited to the amount subscribed to. The CLIENT may request a plan upgrade or downgrade at any time. In that case, the new amount will be billed immediately and the billing term will begin on the date the new invoice is issued.

The CLIENT is responsible for the content of their websites and for updating their scripts.

Prohibited content

The following content is strictly prohibited on KEBECWEB’s servers:

• Excessively violent content;
• Content relating to racism;
• Websites promoting terrorism;
• Websites that violate Canadian and French laws;
• Websites involving bestiality, necrophilia or pedophilia;
• Content violating copyright, trademark or intellectual property laws;
• Software or scripts used to send spam;
• Software or scripts used for phishing.

Failure to comply with the conditions concerning prohibited hosted content will result in sanctions without a refund.

Data backups

KEBECWEB performs a complete backup of the data on its servers every 24 hours, stored on external servers. In the event of a major problem, KEBECWEB can retrieve the latest backup and restore the servers to their best state within the preceding 24 hours.

KEBECWEB will not be responsible if a problem causes you to lose data stored on the servers. You are responsible for your data.

Dedicated hosting

Contact us for details and conditions concerning dedicated hosting and servers.

Resellers

All CLIENTS holding a KEBECWEB RESELLER web hosting account are entitled to preferential rates based on their sales level. After determining the amount of sales made, the CLIENT must contact KEBECWEB to update their reseller level. KEBECWEB offers no discount if the CLIENT does not request an update to their preferential rate.

Reseller levels

• Level 1 – 5% = $0–$500 in sales
• Level 2 – 7% = $501–$4,500 in sales
• Level 3 – 10% = $4,501–$12,000 in sales
• Level 4 – 12% = $12,001–$25,000 in sales
• Level 5 – 15% = $25,001+ in sales

The CLIENT must hold a RESELLER web hosting account to qualify for preferential reseller rates.

Domain names

KEBECWEB undertakes to comply with ICANN regulations concerning domain names.

Domain renewals

If you wish to renew a domain name registered with us, you must renew it at least 7 days before the indicated expiry date (you will receive email reminders). By default, we disable automatic domain renewal at the registrar level. A MINIMUM of 7 days is therefore needed to reactivate it so the domain can be renewed. If you renew too close to the expiry date, the domain may be locked and additional fees may be charged to unlock it.

SSL certificates

KEBECWEB undertakes to comply with certification authority regulations. KEBECWEB SSL certificates are actually rapidSSL certificates resold under KEBECWEB’s name.

Ordering an SSL certificate

An SSL certificate requires additional information after ordering, such as a CSR and alternative names for a SAN SSL certificate. The CLIENT is responsible for having the technical skills needed to install the certificate, unless the CLIENT’s website to be secured is hosted on KEBECWEB’s servers. In that case, KEBECWEB installs the certificate free of charge. The CLIENT only needs to pay for a dedicated IP address for the website to operate the certificate.

SAN SSL certificates

After ordering a SAN SSL certificate, the CLIENT receives an email requesting the CSR to validate the order, as usual. The CLIENT must also list all alternative names to be added to the certificate. SANs must be determined before configuring the certificate and cannot be changed afterwards. The CLIENT must pay an additional amount based on the number of SANs requested before the certificate is created.

Technical support

KEBECWEB undertakes to provide technical support in French as promptly as possible, 24 hours a day, through support requests in the client area. Telephone assistance is available only during opening hours. Support is always faster during office hours.

Bandwidth

Bandwidth is not measured for KEBECWEB customers. However, every “unlimited” service has a limit. Bandwidth is shared among server users. If the CLIENT’s website requires the resources of an entire server, KEBECWEB will contact you to explain the situation. Under no circumstances will the CLIENT’s website be suspended or additional fees charged for excessive bandwidth usage. If the CLIENT’s website requires migration to dedicated hosting, however, the CLIENT must cooperate.

General conditions of sale

Guarantees

For more information about the guarantees offered with KEBECWEB’s products and services, please refer to the guarantees page.

Payments, renewals and suspensions

Kebecweb accepts payments through PayPal and Stripe. Eligible refunds are issued using the payment method used for the original transaction.

New subscriptions

Payments for new subscriptions are required when the invoice is created, before services are activated.

Renewal

Service renewal is announced between 60 and 14 days before the expiry date. The invoice is generated 14 days before expiry. The CLIENT must pay the invoice before services are renewed. For a hosting plan subscription, the CLIENT’s access to the web control panel will be suspended after 7 days without any communication, and data will be permanently deleted 30 days after the service expiry date. Other services will simply not be renewed. If circumstances require the CLIENT to postpone renewal payment, the CLIENT must inform KEBECWEB. KEBECWEB cannot be held responsible in the event of suspension or deletion.

Service cancellation

For cancellation before the expiry date, the CLIENT must notify KEBECWEB in writing through the client area of any request to suspend services. A refund may be issued under certain conditions. For more details, consult the guarantees.

Taxes

As a company established in Quebec, KEBECWEB is required to charge taxes on all sales made in Canadian provinces. Tax rates vary by territory.

Billing

KEBECWEB bills in Canadian dollars.

Obligations and responsibilities

General obligations

• The CLIENT has 30 days following the opening of their hosting account to receive a full refund.
• The CLIENT has 21 days following the issuance of an SSL certificate to receive a full refund.
• Domain names are registered in the CLIENT’s name for the period selected when ordering and are therefore non-refundable.

KEBECWEB’s obligations to the CLIENT

• Provide the assistance needed to maintain the proper operation of the services sold.
• Ensure server availability and access 24 hours a day, every day of the year, and perform the updates necessary to maintain exceptional service quality. Exceptions may arise, such as technical or network incidents. In the event of a major problem, KEBECWEB reserves the right to interrupt a service for a period of time to perform updates or repairs needed for the proper operation of services purchased or rented by the CLIENT.
• In the event of major problems, a refund may be issued for a prolonged outage under the 99.9% uptime guarantee policy. For more information, consult the guarantees.
• KEBECWEB undertakes to take all necessary precautions to ensure the physical protection of the data and programs entrusted to it by the CLIENT.

The CLIENT’s obligations to KEBECWEB

• If the CLIENT is a company, the contact person certifies that they are an authorized representative.
• Payments must be made in advance for the full term selected by the CLIENT.
• Even if no data is hosted on the account created for the CLIENT, the CLIENT undertakes to pay for the subscription unless a written cancellation request is submitted.
• The CLIENT undertakes to keep their email and postal addresses up to date.
• The CLIENT undertakes to provide accurate information.
• The CLIENT agrees to pay KEBECWEB the collection agency and lawyer fees incurred in enforcing its rights under these conditions.
• The CLIENT agrees to indemnify KEBECWEB if they breach any of the conditions stated in this article.

These conditions of use are subject to change without notice. KEBECWEB may revise and modify the provisions above at any time. You are responsible for consulting them regularly. KEBECWEB cannot be held responsible for your dissatisfaction concerning points specified in this agreement. If you have any questions, please contact us.