Guarantees

Product guarantees

Shared web hosting

All web hosting plans provided by Kebecweb come with a full refund guarantee within 30 days of the subscription date, unless otherwise specified for the plan. To request a refund, the customer simply needs to submit a request through the client area. For hosting plans that include a free domain name, the value of the domain will be deducted from the refund to prevent fraud and abuse.

Dedicated web hosting

All installation, security setup and management services for dedicated servers provided by Kebecweb come with a full refund guarantee if you notify us of your dissatisfaction within 30 days of your subscription date, unless otherwise specified for the plan. The server setup itself (the first monthly rental payment) and annual prepayments are non-refundable. Kebecweb is not responsible for problems on your servers caused by software you installed yourself. Any work outside the server management plans will be billed.

Domain names

Domain names are registered in the customer’s name for the period selected when ordering and are therefore non-refundable. The customer may transfer their domain name to another registrar or change its DNS settings to point it to another server at any time.

SSL certificates

All SSL certificates issued through Kebecweb are covered by a 21-day full refund and satisfaction guarantee. To request a refund, simply submit a request through the client area.

SSL product guarantees are provided by the issuing authorities. These amounts are subject to errors and changes without notice. You are responsible for verifying them. Kebecweb cannot be held responsible for errors.

Web development

No refunds are offered for web development and website creation services, except with prior written authorization agreed to by both parties. An initial deposit is always required and is also non-refundable. This is intended to ensure exceptional work quality for all projects carried out by Kebecweb’s team.

Search engine optimization

No refunds are offered for search engine optimization services. No ranking can be guaranteed at any time. The progress of an SEO service is determined by the customer’s involvement in the process and the work billed by Kebecweb.

Hardware and software

Server availability guarantee

Because Internet networks can be unstable, Kebecweb cannot guarantee 100% server availability. However, due to the quality of its infrastructure, Kebecweb guarantees availability of at least 99.9%. Downtime should nevertheless be expected for restarts following updates, hardware failures and similar events, with the sole aim of continuing to offer the best service on the market. In the event of a prolonged outage, a partial refund may be issued.

Scripts and software installed by the customer

Kebecweb offers no guarantee for scripts and software installed by the customer.

Hosted data

Kebecweb performs a complete backup of the data on its servers every 24 hours, stored on external servers. In the event of a major problem, Kebecweb can retrieve the latest backup and restore the servers to their best state within the preceding 24 hours.

Kebecweb will not be responsible if a problem causes the customer to lose data stored on the servers. The customer is responsible for their data.

Customer support

Kebecweb undertakes to provide technical support in French as promptly as possible, 24 hours a day, through support requests in the client area. Telephone assistance is available only during opening hours. Support is always faster during office hours.

Pricing accuracy

Kebecweb’s applicable prices are those displayed in the website’s ordering section. Prices may differ slightly at payment due to currency conversion. Products and services are billed in Canadian dollars. Prices are subject to change without notice for new orders and SSL and dedicated hosting renewals. Shared hosting and domain names retain the same prices at renewal unless otherwise stated in advance, for example for annual promotions.

Refund methods

Kebecweb accepts payments through PayPal and Stripe. Eligible refunds are issued using the payment method used for the original transaction.

These guarantees are subject to change without notice. Kebecweb may revise and modify the provisions above at any time. You are responsible for consulting them regularly. Kebecweb cannot be held responsible for your dissatisfaction concerning points specified in this agreement. For any questions or objections, please contact us.