Malware detection and investigation
Identify suspicious files, injected code and abnormal behaviour. Review alerts and available evidence to understand the extent of the compromise.
WordPress / WooCommerce / Websites
Website Malware Removal & Hacked Website Recovery.
Infected website, malicious redirects or compromised access? Kebecweb investigates the infection, cleans affected files and databases, restores website functionality and strengthens security.
KEBECWEB / RECOVERY
Take back control of your website.
An intervention tailored to the infection and your environment, from investigation to post-cleanup checks.
Files and code
Database
Access and configuration
Does your website show these symptoms?
Unusual behaviour deserves investigation. These signs may indicate compromise; diagnosis helps distinguish an infection from another technical fault.
- Redirects to unfamiliar websites
- Browser security warnings
- Spam pages or injected content
- Unknown administrator accounts
- Hosting provider suspension
- Infections returning after cleanup
Malware removal and recovery
Work across the affected website.
Cleanup needs to account for code, data and access. The areas reviewed depend on symptoms, the platform and available permissions.
Infected file cleanup
Remove malicious code, investigate unauthorised files and replace compromised components where trusted sources are available. Custom code receives targeted review.
Database cleanup
Investigate injected content, altered settings and unauthorised accounts. Plan corrections around legitimate content and application behaviour.
Malicious redirect removal
Investigate redirects in files, scripts, website settings and accessible configuration. Check affected user journeys after correction, including conditional behaviour.
Website recovery and restoration
Repair affected components or restore from a reviewed backup. Check website functionality and coordinate with the hosting provider when a suspension needs lifting.
Investigation of exploited weaknesses
Review relevant software versions, plugins, access and configuration. Correct identified weaknesses within the agreed scope and flag actions requiring the hosting provider or another supplier.
Technical expertise
Complex infections need hands-on investigation.
A scan helps locate suspicious activity. Our work also examines code, data and configuration to address what an alert alone cannot explain.
Available logs and access determine how deeply an incident can be investigated. If the exact entry point cannot be established, we explain that rather than presenting a hypothesis as a confirmed cause.
What we can investigate
- Hidden code or infection spread across multiple files
- Persistence mechanisms and unauthorised access
- Injected content or application settings
- Multiple affected websites in one hosting account
- Recurring infection and conditional behaviour
From investigation to recovery.
Understand the situation
Describe symptoms, the domain, platform and actions already attempted. We define required access, scope and intervention conditions.
Prepare the intervention
Preserve a working copy and define appropriate containment measures. Changes that could affect business operations are coordinated before implementation.
Clean and correct
Treat compromised files and data, remove unauthorised access and address identified weaknesses within the agreed scope.
Verify and restore service
Check public pages, administration and important functionality. Prepare requests to the hosting provider or services flagging the website when necessary.
WordPress and WooCommerce recovery that considers your business.
For WordPress, we review affected components, accounts and content. For WooCommerce, products, recent orders, customer accounts and integrations also inform the plan. A restore should not be selected without reviewing its effect on recent data.
The functions that matter
- Checks of administration and public pages
- Consideration of orders and inventory changes
- Cart, checkout and notification checks within the agreed scope
- Coordination of access and work with your providers
Post-cleanup hardening
Reduce the risk of reinfection.
Recovery includes measures suited to the website. We document completed corrections and recommendations for stronger ongoing security.
- Updates and replacement of vulnerable components
- Review of accounts, permissions and access
- Credential rotation and revocation of affected sessions
- Configuration of compatible security protections
- Backup and follow-up planning
A documented intervention.
- Summary of findings and investigation limitations
- Record of cleanup work and corrections
- Checks performed before restoring service
- Outstanding issues and follow-up recommendations
Assessment and pricing
A quote based on the actual condition of your website.
An infected business website, an active store and an account containing several websites require different work. Pricing considers infection scope, access, custom code, backups and required checks.
Scope, pricing and assessment and cleanup conditions are clarified before paid work begins. No artificial starting price or cleanup charges incurred without your agreement.
Request a website assessmentWebsite malware removal questions
Does my website need to be hosted with Kebecweb?
We can review requests for websites hosted elsewhere. Work depends on available access and the hosting provider’s cooperation where server-level changes are needed.
Can you help if WordPress is no longer accessible?
Yes, an assessment can cover a website with inaccessible administration. File, database or hosting control panel access may be required.
Can you recover a website without a clean backup?
Cleanup may be possible without a clean backup, depending on the files and data still available. Deleted or irreparably damaged data cannot be promised as recoverable.
How long does recovery take?
Timing depends on infection scope, access and external dependencies. Availability and a schedule are clarified after reviewing the request; no automatic restoration deadline is advertised.
Can you remove browser warnings or security blocks?
We can prepare checks and review requests after remediation. Removing a warning, suspension or block depends on the relevant service and cannot be guaranteed by a specific date.
Does cleanup guarantee the website will never be attacked again?
No intervention can guarantee permanent immunity from attacks. Cleanup and hardening reduce risks; updates, access controls and ongoing checks remain essential.
Do you work on platforms other than WordPress?
Tell us about your platform and environment. We assess feasibility and technical scope before accepting the work.
What should I send in my first enquiry?
The website address, symptoms, when they appeared, your hosting provider and actions already taken. Do not submit passwords, private keys or customer data through the public form.
Tell us about your website
Compromised website? Tell us what is happening.
Send the website address and observed symptoms. We will reply to clarify the assessment, required access and next steps.
Sensitive access details will be exchanged through an appropriate channel after initial contact.