Guarantees

Details of Kebecweb’s guarantees.

Product Guarantee

Shared Web Hosting

All Kebecweb web hosting packages come with a full 30-day money back guarantee, starting from the day we receive payment for your hosting plan (unless the package you purchase indicates otherwise). If you are not completely satisfied with our service, simply go to the client area of the Kebecweb society and open a ticket. If your hosting package includes a free domain name, the cost of domain registration will be deducted from the amount refunded. This measure is to prevent abuse and fraud. The domain name remains yours.

Dedicated Web Hosting

Kebecweb’s installations, security measures and dedicated server management come with a full money-back guarantee starting from the day we receive payment for your package (unless the package you purchase indicates otherwise). Please note that initial server setup costs are not refundable (first monthly rental fee), along with annual prepayments. Kebecweb is not responsible for problems on your servers that result from software you may have installed on them. You will be charged for any work on your that falls outside the scope of our dedicated server management packages.

Domain Names

Les noms de domaines sont enregistrés au nom du client pour la période choisie lors de la commande et sont donc non remboursables. En tout temps, le client peut transférer son nom de domaine chez un autre registraire ou changer les DNS de celui-ci pour le faire pointer sur un autre serveur.

SSL Certificates

All SSL certificates issued through Kebecweb are covered by a full 21-day money-back guarantee. If you are not completely satisfied, simply request your refund by opening a support ticket in the client area of the Kebecweb website.

Warranties for SSL products themselves are offered only through the issuing authorities, and not by Kebecweb. Amounts covered by warranty are subject tochange without notice. It is your responsibility to verify these.

Web Development

We do not offer refunds on web development and website design services (unless agreed to in writing by both parties before work begins). Design and development services require an initial, refundable, deposit.

SEO

No refunds are offered on SEO (Search Engine Optimization) services. Search engine behaviour is constantly changing, and while we do our best to ensure your high ranking, ranking/position are not guaranteed. There are many factors that affect serach engine ranking, including actions that it is the customer's responsibility to undertake once initial SEO has been completed by Kebecweb.

Hardware and Software

Server availability

Online networks have a certain degree of inherent instability, so Kebecweb - like other providers - is unable to ensure 100% uptime. (In other words, servers may not be available 100% of the time.) However, Kebecweb uses top-of-the-line infrastructure, and, as a result, can guarantee 99.9% uptime. Occasional brief interruptions due to maintenance and updates, or unforeseen circumstances, are to be expected. In the envet of a prolonged outage, a partial refund may be issued.

Scripts and software installed by clients

Kebecweb makes no warranty with respect to scripts and software developed and installed by clients.

Hosted Data

Data on Kebecweb servers is fully backed up every 24 hours, with backups stored on off-site, external servers. This allows Kebecweb's customers to benefit from minimal data loss in the event of significant unforeseen circumstances.

Kebecweb will not be held responsible for data loss and/or corruption of customer accounts on our servers. Clients are responsible for data stored on the server.

Customer Support

Kebecweb is committed to providing rapid, bilingual (English and French) technical support, 24 hours a day. Support can be accessed through the client area at any time, by creating a support ticket. Telephone support is available only during business hours. While support is available 24/7, fastest response times are during office hours.

Price Accuracy

Kebecweb’s rates are listed in the ordering section of the website. Final price may vary slightly as a result of currency conversion. All products and services are billed in Canadian dollars. Prices for SSL certificates, shared web hosting, domain names, new orders, and renewals are subject to change without notice. Shared web hosting renewals and domain-name renewals are also subject to change without notice (unless stated otherwise, for example in prior statements or as a result of spcial promotions.)

Refund Policy

Kebecweb processes refunds using a variety of payment methods, at its discretion. Refunds may be issued using a different method from that with which the customer paid. Most refunds are made through PayPal.

All warranties are subject to change without notice, and Kebecweb can modify terms and conditions at any time. It is the client's responsibility to be aware of current terms and conditions. It is not the responsibility of Kebecweb to ensure all customers are aware of current terms and conditions. If you have any questions or comments on our policies, please contact us.